Return & Refund Policy

Last updated: September 21, 2026

At Velbod, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us and we'll do our best to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition

• Be in its original packaging

• Include all original accessories and components

• Not show signs of damage caused by improper use

To start a return, please contact us at contact@velbod.com with your order number and a brief description of the reason for the return.

Please do not send a product back without contacting us first. We will provide the appropriate return instructions.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos or a short video showing the problem

After reviewing the information, we may offer a replacement, refund, or another appropriate solution.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

Return Shipping

For returns due to a change of mind or personal preference, the customer is responsible for the cost of return shipping.

If the item is defective, damaged during shipping, or the wrong item was sent, Velbod will work with you to determine an appropriate solution.

Non-Returnable Items

Returns may not be accepted for items that:

• Have been used improperly or damaged after delivery

• Are missing original components or packaging

• Show signs of excessive wear

• Are returned without prior authorization

Order Cancellations

If you need to cancel an order, contact us as soon as possible at contact@velbod.com.

Because orders may be processed quickly, we cannot guarantee that cancellation requests can be accommodated once an order has entered processing or been dispatched.

If your order has already been dispatched, our standard return policy will apply.

Late or Missing Refunds

If you have been approved for a refund but have not received it, first check your bank account or payment provider.

If the refund still has not appeared after the applicable processing period, please contact us at contact@velbod.com.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: contact@velbod.com

Velbod